Return / Refund Policy
What’s your return policy?
As our items are made to order or one of a kind, we don’t offer returns and exchanges.
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you with either a refund or replacement order upon confirmation of the error.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at help@decorativeuseonly. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a refund!